Returns & Exchanges

RETURN POLICY: The MadisonAveGifts Guarantee: If you aren’t completely satisfied with your purchase, please return the merchandise within 30-days of order date for exchange, credit, or refund. Sorry, refund is for merchandise price only; delivery & processing charges will not be refunded. Returned merchandise should be in the same condition as when it was received.

PLEASE NOTE: Beginning November 1st, 2019 there will be a 3% credit card processing fee on returned items. As we use PayPal to process all our credit cards, this rule was implemented by them.

Larger orders are considered a special order and will incur a 25% restocking fee if returned, plus the cost of shipping we may have paid to send it to you. We will notify you by email. Please allow two to three weeks for processing of return. We will email you a confirmation of the return.

All sale items are returnable; however, a credit due to our store will be issued. Sorry, a cash refund is not available for sale items.

RETURN INSTRUCTIONS: returns will not be accepted or processed past 30 days after invoice date. If you have any questions, please contact us at magsales@madisonavegifts.com or call toll free 866-421-1744.

  1. Please fill out return portion of this form. Please indicate the product, quantity, and reason. Return this form with product: you may want to make a copy for your records.
  2. Please repack the merchandise carefully. Use the original carton and packing, if available, otherwise, use a good carton, wrap well and tape securely. Use return label, which may be found on the back of the packing slip.
  3. Please ship only prepaid and insured: Sorry, we cannot accept COD packages.

IF ANY BREAKAGE OCCURS, PLEASE CONTACT US IMMEDIATELY AT magsales@madisonavegifts.com or call 866-421-1744. PLEASE DO NOT THROW ORIGINAL CONTAINER OR PACKAGING MATERIALS AWAY.

Returns & Exchanges